Módulo 1: Professional Introductions and Small Talk

Objetivo

Presentarse profesionalmente y establecer una conversación cordial antes de hablar de negocios.

Vocabulary

English	Spanish
Purchasing Department	Departamento de Compras
Buyer	Comprador
Supplier	Proveedor
Vendor	Proveedor
Purchasing Manager	Gerente de Compras
Procurement Specialist	Especialista en Compras
Sales Representative	Representante de Ventas
Product Line	Línea de Productos
Manufacturing Plant	Planta de Producción
Business Partner	Socio Comercial

Useful Expressions

Introducing Yourself

• Hello, this is Carlos from ABC Manufacturing.
• Good morning. My name is Carlos and I work in the Purchasing Department.
• I am responsible for sourcing materials for our production lines.
• I handle purchasing operations for our company.

Asking About the Other Person

• Could you please introduce yourself?
• What products does your company specialize in?
• How long have you been working with your company?

Dialogue

Buyer:
Good morning. This is Carlos from ABC Manufacturing.

Sales Rep:
Good morning, Carlos. This is John Smith from Global Components.

Buyer:
Nice to meet you, John. I am responsible for purchasing electronic components for our production lines.

Sales Rep:
Great. We specialize in supplying electronic components worldwide.

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Módulo 2: Telephone Skills

Objective

Realizar llamadas de negocios con confianza.

Key Expressions

Starting a Call

• Good morning. This is Carlos from ABC Manufacturing.
• Am I speaking with Mr. Johnson?
• Is this a good time to talk?

Asking for Someone

• Could I speak with the sales manager, please?
• May I talk to the person responsible for international sales?

Clarifying Information

• Could you repeat that, please?
• Could you speak a little slower?
• I didn’t catch that.
• Let me confirm that information.

Ending a Call

• Thank you for your time.
• I appreciate your assistance.
• I’ll send a follow-up email.
• Have a great day.

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Módulo 3: Requesting Quotations (RFQ)

Vocabulary

English	Spanish
Quotation	Cotización
Price List	Lista de precios
Unit Price	Precio Unitario
Lead Time	Tiempo de Entrega
MOQ (Minimum Order Quantity)	Cantidad Mínima de Compra
Availability	Disponibilidad
Delivery Date	Fecha de Entrega
Freight Cost	Costo de Flete
Payment Terms	Condiciones de Pago

Useful Questions

• Could you provide a quotation?
• What is your current lead time?
• What is the minimum order quantity?
• Is the product currently available?
• What payment terms do you offer?

Sample Email

Subject: Request for Quotation

Dear Mr. Smith,

We are interested in purchasing your products and would appreciate receiving a quotation for the following items.

Please include:

• Unit prices
• Lead times
• Minimum order quantities
• Payment terms

Thank you for your support.

Best regards,

Carlos Martinez
Purchasing Department

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Módulo 4: Video Conferences

Starting a Meeting

• Thank you for joining today’s meeting.
• Can everyone hear me clearly?
• Let’s get started.

During the Meeting

• Could you share your screen?
• Let me explain our requirements.
• I’d like to discuss pricing and lead times.
• Could you elaborate on that point?

Agreeing

• I completely agree.
• That sounds reasonable.
• We can work with that.

Disagreeing Politely

• I’m afraid we may need to reconsider that.
• That may be difficult for us.
• Could we explore another option?

Closing

• Thank you for your time.
• We’ll review the information internally.
• We look forward to working with you.

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Módulo 5: Negotiating Prices

Useful Expressions

• Is there any room for improvement on pricing?
• Could you offer a discount for larger volumes?
• We are looking for a more competitive price.
• Your offer is interesting, but it is above our budget.
• Could you review your quotation?

Negotiation Dialogue

Buyer:
Your quotation looks good, but the price is slightly above our target.

Supplier:
What target price are you looking for?

Buyer:
We were expecting something closer to $8.50 per unit.

Supplier:
Let me review that with management.

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Módulo 6: Purchase Orders

Vocabulary

English	Spanish
Purchase Order (PO)	Orden de Compra
Quantity	Cantidad
Shipment	Embarque
Delivery	Entrega
Invoice	Factura
Packing List	Lista de Empaque
Tracking Number	Número de Rastreo

Useful Expressions

• We have issued the purchase order.
• Please confirm receipt of the PO.
• When do you expect shipment?
• Could you provide the tracking number?

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Módulo 7: Managing Problems

Delays

• We have not received the shipment.
• The order is delayed.
• Could you provide an update?

Quality Issues

• We detected a quality issue.
• Several units arrived damaged.
• We need corrective actions.

Urgent Situations

• This matter is urgent.
• We need an immediate response.
• Could you prioritize this request?

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Módulo 8: Professional Emails

Email Structure

Opening

• I hope you are doing well.
• Thank you for your email.

Main Message

• We would like to request…
• We would appreciate your support…
• Please find attached…

Closing

• Thank you for your assistance.
• We look forward to your response.
• Best regards.

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Módulo 9: Advanced Procurement Vocabulary

English	Spanish
Supply Chain	Cadena de Suministro
Raw Materials	Materias Primas
Inventory	Inventario
Forecast	Pronóstico
Cost Reduction	Reducción de Costos
Strategic Sourcing	Abastecimiento Estratégico
Vendor Evaluation	Evaluación de Proveedores
Contract Negotiation	Negociación de Contratos
Annual Spend	Gasto Anual
Procurement Strategy	Estrategia de Compras

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Proyecto Final

Simulación completa de una videoconferencia con un proveedor alemán:

1. Presentación profesional.
2. Solicitud de cotización.
3. Preguntas técnicas.
4. Negociación de precios.
5. Discusión de tiempos de entrega.
6. Acuerdo comercial.
7. Correo de seguimiento.